FAQ

FAQ (Frequently Asked Questions)

1. How long does shipping take?
   
   • Most orders arrive within 14 days, but delivery can take up to 21 days due to shipping carrier delays or customs processing.
     
     
2. Can I cancel my order?
   
   • Once an order is processed, it cannot be canceled or modified.
     
     
3. What if I receive a damaged or incorrect item?
   
   • Contact us at hello@costumeden.com with proof (photos), and we will arrange a return and refund.
     
     
4. Do you offer exchanges?
   
   • We do not offer direct exchanges. You can return the unwanted item and place a new order.
     
     
5. Will I have to pay customs duties?
   
   • Yes, customers are responsible for any import duties or taxes applied by their country.